FAQ

Frequently Asked Questions

1. Where do Food Pack deliver?

We deliver to nationwide across Malaysia

2. When can I expect my order after confirmation order. 

For orders with direct printing, please allow 7-10 business days for delivery due to the test printing process. For orders without direct printing, expect delivery within 1-5 business days. 

3. Where is Food Pack office? Can I drop by to meet representatives to clarify the products?

Our office is located at No 6, Jalan SR 4/19, Taman Serdang Raya, 43300, Seri Kembangan, Selangor.

You can request a sample or test print before proceeding with production. Simply WhatsApp us, and our sales representative will be happy to assist.

4. What is the minimum order quantity (MOQ)?

The MOQ is 50pcs per SKU.

5. Do you offer discounts? 

Join our membership to access exclusive promotions, especially during festive seasons. Stay tuned for our upcoming campaigns!

6. How do I purchase my order on the Site?

Click the “Add to cart” button on the products you wish to purchase.

1. If you wish to order direct print services, click the 'Add to Cart' button for the print options, then select the design you wish to print. For customizations, you can leave a remark there. 
2. Click “Continue Shopping” to continue to add other products to the cart or click “Checkout” to proceed.
3. You'll reach a log-in page where you need to log in to your account using your Username and Password. If you don't have an account created yet, you need to register an account before you proceed with your payment.
4. To enjoy discounted membership prices, please make a bank transfer to us. Once completed, we will reload credit on your account.
5. Next, You'll need to confirm your shipping address on the “Shipping Address” page and click the “next” button.
6. Then, you need to select your shipping methods and click “next” button.
7. Afterward, you'll need to choose your payment method then click the “next” button.
8. Finally, review your billing details and agree to the terms and conditions before completing your order.
9. Click “Confirm Order” to complete the order.

7. What payment methods are available to reload membership credit on the Site?

We accept payments via Online Banking and Manual Bank-In.

Bank : United Overseas Bank (M) Bhd
Bank Account : 2273-08-3830

Swift Code : UOVBMYKLXXX
Account Name : Atlas Marking Sdn Bhd 

Once the payment is made, kindly send us the following payment details:

• Bank Name:
• Banking Date:
• Banking Time:
• Banking Reference No.:
• Total Amount Paid:
• Membership reload Type: Gold Membership / Platinum Membership

Please email the information to: sales@atlasmarking.com 

Note: Your membership credit on SiteGiant will not be reflected until we receive this confirmation.

8. Where are Food Pack takeaway containers made? Are you the manufacturer? 

Our takeaway containers are locally sourced from reliable, food-grade quality partners.

We are a direct printing factory located in Serdang, giving you the option to either purchase the containers on our site or you can also send your existing containers for direct printing services. Test prints are also available to ensure the quality meets your expectations.

9. Are you open to collaboration / partnerships?

Yes! We’re always looking for partners who want to make a scalable impact in the food packaging industry. 

Feel free to email us at janice@atlasmarking.com if you're interested in collaborating.

10. What is the lifespan of the color and container?

The print color may fade with repeated use and stretching.

We recommend recycling the container and not using it beyond its intended lifespan for optimal performance and safety.